Customer services
Getting hold of somebody about an order.
How can we help?
By email
support@purelavish.co.uk for orders, delivery, returns and anything that has gone wrong. It is the address our terms name for a complaint, and a message to it becomes a conversation you can read and answer on this site.
Requests to see, correct or delete what is held about you go to the same address. The privacy policy gives us one month to answer.
By telephone
+44 79510 20156, Monday to Friday, 9:00 to 17:30. Best for sizing, finishes and anything you want checked before ordering.
Outside those hours, use one of the three options above - the first of them tells you where your order has got to without waiting for anybody.
When you will hear back
Within one working day, and within four working hours when something has arrived damaged. The clock runs during Monday to Friday, 9:00 to 17:30 only, so a message sent on Saturday is answered on Monday rather than counted late over the weekend.
Every conversation gets a reference, and every reply arrives by email with a link back to it. You do not need an account: confirming your email address with a code we send you is enough to see your own orders and messages.
Where we are
Pure Lavish sells online across the United Kingdom and has no showroom to visit. Orders come direct from the manufacturer to you, which is why one order sometimes arrives on more than one day - each delivery is shown separately when you ask for help with it.