Order tracking
Your order number is on your confirmation email - it looks like ODR0054. We ask for your email address as well, because an order number on its own would let anybody look up anybody's order.
Something wrong rather than late? Get help with an order, or ring us on +44 79510 20156.
Ask Pure Lavish
I look things up in this shop's own catalogue: prices, sizes, finishes, what is in the box, heat output, delivery — and your order, once you have proved it is yours. Every figure comes with the product code and a link, so you can check it.
Questions are kept so we can see what the assistant told people. Please do not type personal details here — for an order, use the button at the bottom. What we keep.
Ask me anything, or start with one of these…
Clear this chat?
It will be forgotten here. The shop keeps its own record of what was asked.
