Delivery & Collection

Delivery details, options, and charges can be found on our Shipping and Returns page. Estimated delivery times are subject to change due to unforeseen circumstances such as seasonal demand, weather, or courier delays. Once dispatched, the responsibility for delivery lies with the assigned courier. We are not responsible for delays caused by courier services.

Upon delivery, please inspect your order for any visible damages or missing items. If any goods are damaged or incorrect, notify us within 72 hours via email or telephone with your order reference. Do not install any damaged items, as we will not be able to replace or refund installed goods. Items should be returned in their original packaging where possible.

For international orders, we are not responsible for postage costs in cases of returns due to faults or damages. Some product guarantees may not apply outside of the UK.

If you fail to take delivery on the agreed date, additional charges may apply for re-delivery. We advise against booking tradespeople for installation until you have received and inspected your goods, as we are not liable for any associated costs.

Cancellation Rights

You may cancel your order before dispatch or within 28 days after delivery by notifying us via email or telephone with your order reference. Refunds will be processed within 28 days. Items must be returned within seven days of receiving the parcel.

Cancellations do not apply to goods made to your specifications or personalized at your request. After 28 days, we may offer a credit note for unused, original-packaged items. You are responsible for return shipping costs for unwanted items.

Warranty & Liability

Most products sold by Pure Lavish come with a 12-month manufacturer’s warranty. Some manufacturers offer extended warranties, which will be detailed on the product page.