FAQs

What payment methods do you support?

With what payment options I can choose ‘buy now and pay later’ service while ordering my order?

Do you offer fitting/installation services?

When should I book my plumber/fitter?

I want to order, but I don't have a plumber yet! What should I do?

Can I order from anywhere in the world?

What are your delivery times?

Will I be contacted by the courier service before delivering my product?

While placing my order, what do I need to know?

Can you supply me with a particular item I have seen elsewhere?

Can I have my items delivered to my place of work or friend's house?

I own a plumbing business, do you do trade accounts?

What if I find things are damaged when delivered?

How long is your warranty?

I've lost my order details - what can I do?

Will all my goods be delivered together or separate?

How long do I have to return any unwanted items?

Something is missing from my order

Where can I find information on international deliveries?

Can I choose a delivery time slot?

Can I collect an item from you?

What are your delivery options?

An item is missing from my order, what do I do?

Will the delivery driver call me?

Do you offer free delivery?

Can I modify an existing order?

Do you deliver on a weekend?

If I am not home when the delivery arrives, what happens?

Can you leave my delivery with a neighbour if necessary?